Terms & Conditions

Refund Policy

It's okay to change your mind upon ordering. Just give us a call at +65 3163 5335 right away for either an exchange or a full refund. Refunds will be issued in the same method of payment as the original payment, or in credits.

Civility Policy

Do be courteous and polite. We will not tolerate any form of verbal abuse to our delivery runners or staff. We reserve the right (and will totally exercise it) to deny you your meal if you choose to break this simple rule of humanity.

Delivery Policy

In the shopping cart, you will receive an estimated delivery time. Please note that this is not a guaranteed delivery time for your order. Some areas may take longer due to the frequency of delivery to that particular delivery zip code, or other unforseen circumstances.

Privacy Policy

If you have questions about deleting or correcting your personal data please contact our support team at support@grain.com.sg.

We ("The Granary Pte. Ltd." or "Grain"), for the purpose of the Grain service, operate several websites including www.grain.com.sg and nom.grain.com.sg. It is our policy to respect your privacy regarding any information we may collect while operating our websites.

Gathering of Personally-Identifying Information

When ordering or registering on our site, when appropriate, you may be asked to enter your name, email address, phone number, credit card information or other details to help you with your experience.

We collect information from you when you register on our site, place an order or enter information on our site.

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: to personalise the user experience; to improve our website in order to better serve you; to better service you; to administer a contest, promotion, survey or other site feature; to quickly process your transactions; to send periodic emails regarding your order or other products and services.

Choice/Opt-Out

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in each email or by contacting us.

Cookies

We do not use cookies for tracking purposes.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Each browser is a little different, so do look at your browser's help menu to learn the correct way to modify your cookies.

If you disable cookies, some features will be disabled that may make your site experience less efficient and some of our services may not function properly.

Business Transfers

If Grain, or substantially all of its assets, were acquired, or in the unlikely event that Grain goes out of business or enters bankruptcy, user information will be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Grain may continue to use your personal information as set forth in this policy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by us and does not cover the use of cookies by any advertisers.

Privacy Policy Changes

Although most changes are likely to be minor, we may change our Privacy Policy from time to time, and in our sole discretion. We encourage visitors to frequently check this page for any changes to our Privacy Policy. Your continued use of the service after any change in this Privacy Policy will constitute your acceptance of such change.