Frequently asked questions

General

How does it work?

1. Choose and order easily
Choose what you like from our menu - we’re always changing it up. It just takes a few simple clicks to place an order.

2. We will notify you when your order arrives
Relax and keep doing what you’re doing. Our delivery team will notify you when we arrive with your food.

3. Sit back and enjoy
Now, all that’s left is to sit down and enjoy your delicious meal. Let us know what you think - we’re always working hard to bring you the tastiest food.

Delivery

What are your meal box delivery hours?

We serve from 11:00AM to 2:00PM every Monday to Friday. You can pre-order up to 5 working days in advance.

Where do you deliver to?

We deliver to the whole of Singapore (unfortunately, due to location restrictions, we are currently unable to deliver to Jurong/Tekong Island)

Is there a delivery fee?

Delivery fees depend on the location. It will cost anywhere from $2 to $5.

Can I pick up my meal instead?

Yes, if you’re ordering from the Central Business District, skip the fee and head down to our designated pick-up points to get your meal.

1. How does this work?
Our courier will ping you a text when they are en route to your pick-up location. When you see someone arriving in a Grain t-shirt, wave and smile.

2. How do I pick up my order?
Just show us your order receipt (sent to your email) or tell us your order number so we can make sure that you get the food you wanted.

3. Can someone else pick my food up on my behalf?
Not a problem, they’ll just need to have a copy of your order receipt to show our couriers.

Orders

How do I know if you’ve received my order?

An order confirmation will be sent to the email address you signed up with.

All delivery details (e.g. delivery timing, address), fees and charges on your order confirmation are assumed to be accurate. If there are any discrepancies, let us know within 5 minutes of receiving your order confirmation via email and we’ll do our best to fix it.

What happens if I need to cancel my order?

1. For pre-orders
Cancellations need to be made at least 12 hours before serving time. A full refund will be made in Grain credits.

2. For same-day orders
You can cancel within 5 minutes via email or through our hotline after your order is placed. Cancellation requests beyond this time frame will not be eligible for any refunds.This 5-minute window begins when you receive your order confirmation via email.

Something’s come up, can I reschedule my order to another day?

Sure thing, just let us know at least 12 hours ahead of time and we’ll be happy to move things around.

For same day orders, we’ll be happy to do so if you let us know within 5 minutes of placing the order via email or through our hotline.

For the avoidance of doubt, this 5-minute window begins when you receive your order confirmation via email.

Can I change the location of my delivery?

1. For pre-orders:
With at least 12 hour’s notice, we’ll do our best to change your delivery address for you - this will be at our discretion as we’re a small team.

2. For same-day orders
As our delivery locations are segregated based on hubs and the capacity we have at each hub differs, we will not be able to accommodate for same day changes in delivery locations.

What happens if I’m not around when my delivery courier arrives?

When our couriers arrive at your specified delivery location, they’ll give you a ring or drop you a text so you know your meal has arrived.

If they can’t get hold of you, our customer service team will also reach out and try to contact you via phone or email.

Our couriers will wait up to 10 minutes before heading to their next location. Once this time has elapsed, redelivery can be requested. However, it will be chargeable depending on location and the delivery timing will be at our discretion and logistic capacity.

Please ensure your contact details are correct as we will not be able to refund/reschedule orders that were not fulfilled due to incorrect delivery and/or contact details.

If you won’t be at your delivery address during the allotted timeslot, please drop us an email at [email protected] or give us a call at +65 3163 5335. We’ll be happy to leave the food at your doorstep or with reception.

Food

How can delivery food taste great?

We always prepare the food fresh every day. Our meals are produced in small batches and kept it in a controlled temperature. During our R&D processes, we also constantly track the quality of our meals. All these steps help us make sure that you're always receiving your meals at their very best in terms of both nutrition and taste.

What’s in my meal?

We want you to know exactly what goes into every dish we prepare, so you can view the full list of ingredients as well as major allergens by clicking on the picture of the dish. (We can’t list “love” though).

How long will my meal keep for?

We prepare our meals fresh every day so they are best consumed within 2-3 hours of delivery.

Are Grain meal boxes halal?

Yes we are certified halal to provide an inclusive experience for all our customers.

Your Account

Is my credit card information safe?

Absolutely. Grain does not store any of this sensitive information on our servers. We use Stripe as our payment processor. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

How can I get free food?

That’s the dream. Share the referral code from your Account page with your friends, and when they sign up with your code and place their first order with us, you’ll both get $5 worth of Grain credits.

Can I purchase Grain credits to make it even easier?

Yes, you can stock up on credits over here

Can I transfer credits to a friend or exchange them for cash?

Although we want you to make the most of your purchased credits, please note they are non-transferable and non-refundable. They cannot be exchanged for cash in part or full.

Will my Grain credits expire?

Your credits never expire, ever. (unless you spend them of course)

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CATERING

Orders

When can I place my order?

In general, orders should be placed at least 4 working days in advance. Our kitchens are open seven days a week. Kindly refer to the respective menus for details.

Is there a minimum order? How about delivery fee and extra charges?

Kindly refer to the respective menus for details. If your location is not on the ground floor and has no lifts, there will be a no-lift surcharge of $80 ($85.60, incl. GST).

What happens if I need to cancel my order?

Cancellations need to take place 3 working days before the event date and will incur a 50% charge, while cancellations within 24 hours will not be refunded.

How can I pay?

Credit card, cheque or bank transfer work for us. We will send you the payment details once your order is confirmed.

Food

Can Grain accommodate any dietary restrictions?

We can cater to most dietary requirements. Do reach out to us if you have anything in particular that you would like to see in our menus.

Is Grain Catering halal?

Yes we are certified halal to provide an inclusive experience for all our customers.

Service

How long will each event last and what happens after?

The maximum duration of each event is 3 hours. Grain will take care of the setup and teardown. We will also dispose of any leftovers. Teardown time will be 3 hours from serving time.

What time will you set up?

We will make sure the place is ready 15 mins before the event. If your event is at 12:00PM, we will usually arrive by 11:00AM and make sure everything is set up by 11:45AM.

Does Grain provide furniture? How about tableware and glassware?

We will only be providing our own tables for the buffet display. Disposable biodegradable plates, cutlery and cups will also be provided. Tableware and glassware can be arranged as a special request.

Will there be service staff?

Our friendly service staff are available at $80 ($85.60, incl. GST) for a three-hour period.

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