Find answers to common questions here. If you don’t find what you’re looking for, email us.
Grain is Restaurant 2.0. Our mission is to make great food sustainable and accessible for everyone. We are an online restaurant that leverages data and a tech-enabled distribution network to serve food to customers.
When you feel hungry or if you just feel like eating, come online and look through our ever-changing menu. It just takes a few simple clicks to place an order.2. We will notify you when it's time to come out
Relax and continue doing what you’re doing. Our delivery team will notify you when we arrive with your food.3. Sit back and enjoy
Now, all that is left is to sit down and enjoy this fuss-free, restaurant-standard meal. Don’t forget to feed us your feedback. It helps us get stronger.
Meal boxes: We are serving lunch Monday to Friday, 11:00AM to 2:00PM. You can order pre-order up to 5 days in advance.
Catering: We are serving all-day meals Monday to Saturday
We deliver to the whole of Singapore.
Delivery fees vary based on your location. It will cost anywhere from $2-$5.
When you see someone arriving in a Grain t-shirt, wave and smile.
For pickup order collection, show your order receipt or tell us your order number so we can make sure that your food gets to its rightful owner.
With effect from March 1, 2017, we implemented GST. Prices that you see on the website are already GST-inclusive.
For pre-orders, cancellations need to take place at least 24 hours before serving time. A full refund will be made in Grain credits.
For same-day orders, you can cancel within 5 minutes after your order is placed. Cancellation requests beyond this time frame will not be eligible for any refunds, however, we’ll be glad to drop off your lunch at your building’s reception area if you so prefer. For the avoidance of doubt, this 5 minute window begins when you receive your order confirmation via email.
Cancellations need to take place at least 3 working days before serving time. Otherwise, 50% of the total amount will be charged.
We always prepare the food in small batches and keep it in a controlled temperature. Meals that have been left out for a couple of hours are marked as un-servable. During our R&D, we also very vigorously track how long each meal can stay fresh for. All these steps help us make sure that you're always receiving the food at its very best.
We measure the weight of all raw ingredients and the macros are then calculated using our database that cross-checks with the likes of CalorieKing.
We are not able to cater for any custom meal changes for now.
Our meal boxes are best consumed within 4 hours upon delivery
Share the promo code in your Account page with your friends. When your friend signs up with your code and buys a meal, you get $5 too.
Yes we do. Find out more at Grain for Business.
Yes we do. Find out more at Grain Catering.
Our incentive structures are built around customer ratings and feedback. The meal and delivery service ratings that you give after each meal affects the salaries of the people preparing and delivering your meals.
Find out more about the people, processes and technology behind your food at Grain Stories.
Absolutely. Grain does not store any of this sensitive information on our servers. We use Stripe as our payment processor. All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plaintext card numbers. Stripe is audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1 (the most stringent level of certification available). Payments will only take place over HTTPS.
We love the environment as much as we love our food. Everything glass and cardboard is recycled (not reused) in our kitchen.