Frequently asked questions

What is Grain about?

Grain is Restaurant 2.0. Our mission is to make great food sustainable and accessible for everyone. We are an online restaurant that leverages data and a tech-enabled distribution network to serve food to customers.

How does it work?

1. Choose and order easily

When you feel hungry or if you just feel like eating, come online and look through our ever-changing menu. It just takes a few simple clicks to place an order.

2. We will notify you when it's time to come out

Relax and continue doing what you’re doing. Our delivery team will notify you when we arrive with your food.

3. Sit back and enjoy

Now, all that is left is to sit down and enjoy this fuss-free, restaurant-standard meal. Don’t forget to feed us your feedback. It helps us get stronger.

What are your opening hours?

Meal boxes: We are serving lunch Monday to Friday, 11:00AM to 2:00PM. You can order pre-order up to 5 days in advance.

Catering: We are serving all-day meals Monday to Saturday

Where do you deliver to?

We deliver to the whole of Singapore.

Is there a delivery fee?

Delivery fees vary based on your location. It will cost anywhere from $2-$5.

How will you recognise me?

When you see someone arriving in a Grain t-shirt, wave and smile.

How do I pick up my order?

For pickup order collection, show your order receipt or tell us your order number so we can make sure that your food gets to its rightful owner.

Prices seem to have gone up a little.

With effect from March 1, 2017, we implemented GST. Prices that you see on the website are already GST-inclusive.

What happens if I need to cancel my order?

Meal boxes
For pre-orders, cancellations need to take place at least 24 hours before serving time. A full refund will be made in Grain credits.

For same-day orders, you can cancel within 5 minutes after your order is placed. Cancellation requests beyond this time frame will not be eligible for any refunds, however, we’ll be glad to drop off your lunch at your building’s reception area if you so prefer. For the avoidance of doubt, this 5 minute window begins when you receive your order confirmation via email.

Cancellations need to take place at least 3 working days before serving time. Otherwise, 50% of the total amount will be charged.

How can delivery food taste great?

We always prepare the food in small batches and keep it in a controlled temperature. Meals that have been left out for a couple of hours are marked as un-servable. During our R&D, we also very vigorously track how long each meal can stay fresh for. All these steps help us make sure that you're always receiving the food at its very best.

How do you guys calculate your nutrition information?

We measure the weight of all raw ingredients and the macros are then calculated using our database that cross-checks with the likes of CalorieKing.

Can I request for custom changes to my meal?

We are not able to cater for any custom meal changes for now.

How long will my meal keep for?

Our meal boxes are best consumed within 4 hours upon delivery

How can I get free food?

Share the promo code in your Account page with your friends. When your friend signs up with your code and buys a meal, you get $5 too.

Do you guys do catering for companies?

Yes we do. Find out more at Grain for Business.

Do you guys do catering?

Yes we do. Find out more at Grain Catering.

What happens to the ratings and feedback I give?

Our incentive structures are built around customer ratings and feedback. The meal and delivery service ratings that you give after each meal affects the salaries of the people preparing and delivering your meals.

What goes on behind the scenes?

Find out more about the people, processes and technology behind your food at Grain Stories.

Is my credit card information safe?

Absolutely. Grain does not store any of this sensitive information on our servers. We use Stripe as our payment processor. All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plaintext card numbers. Stripe is audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1 (the most stringent level of certification available). Payments will only take place over HTTPS.

Do you guys recycle?

We love the environment as much as we love our food. Everything glass and cardboard is recycled (not reused) in our kitchen.

Didn't find what you were looking for?

If you don’t find what you’re looking for, email us.
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