Eating better can be rewarding

Grain Rewards

We reward all our customers with gifts, both small and large. Here’s what to expect.

Bronze spoons

2 / 2

Bronze Spoons - 2 orders in a month
$4 off your 3rd order
Silver forks

4 / 4

Silver Forks - 4 orders in a month
$6 off your 5th order
Gold knives

8 / 8

Gold Knives - 8 orders in a month
$10 off your 9th order
Jade chopsticks

16 / 16

Jade Chopsticks - 16 orders in a month
$20 off your 17th order

Terms and conditions

We will try to explain the terms in as human a way as possible, for both your benefit and ours.

How do I earn rewards?

  • Every meal box order you make will count towards your Grain Rewards status (buffet/catering orders do not).

  • Rewards are given based on how many orders you make on the given month.

  • Your monthly order count resets at 00:00:00 on the first day of every month.

  • Cancelled orders do not count towards your monthly order count.

How do my rewards get used?

  • Any rewards earned are automatically applied to the next order you make through our website or mobile app. It does not apply to orders made through our sales team.

  • Rewards cannot be applied across multiple orders. Any unused rewards value after your rewards order has been made will be lost.

  • Rewards will expire on the last day of the month after the month in which they were earned (e.g. if Silver status is earned on July 10, the rewards expire if no more orders are made by end of day on August 31).

  • Rewards are not exchangeable for cash.

Anything else?

  • Grain reserves the right to add, remove or pause rewards on any Grain account.

  • Grain reserves the right to make adjustments to the Grain Rewards program at any time. This includes tier levels, rewards and these conditions. But don’t worry, we will tell you if we change anything.

  • Grain customers may opt out of the Grain Rewards program at any time by contacting us.

Have more questions? Feel free to contact us at [email protected]
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